Terms & Conditions of Our Website
When the consumer (you) places an order on www.CapsON.in, you accept our terms of purchase. Please read our terms of purchase before proceeding to purchase. By accepting CapsON's terms of purchase, you also approve our Data Protection and Privacy Policy, Cookies Policy and other such policies.
If you are under 18 years of age, you must have a parent's permit to shop with us.
CapsON reserves the right to cancel a purchase if fraud is suspected (but not limited to). In case of suspected fraud, contact may be made with the local police.
1. Scope of the Policy-
The following terms and conditions apply to all orders via our online / e-commerce shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. A company is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.2. Conclusion of Contract
The presentation of products on this website does not constitute a legally binding offer but an invitation to place an order.
By submitting an order through the website, the customer makes a binding offer to enter into a purchase contract for the selected products.
The contract is concluded only when CapsON confirms the order by email or other written communication, or when the ordered products are dispatched, whichever occurs earlier.
Automated order acknowledgements, payment confirmations, or design previews do not constitute acceptance of the order and do not form a binding contract.
In the case of customized or personalized products, the contract is concluded only after the customer has approved the final design preview and CapsON has confirmed the order. Minor variations in colour, size, or stitch appearance may occur due to the nature of embroidery and do not constitute a defect.
CapsON reserves the right to reject or cancel any order, in whole or in part, in the event of stock unavailability, pricing errors, technical issues, or if the submitted design does not meet embroidery feasibility or legal requirements. In such cases, any payment received will be refunded in accordance with applicable laws.
3. Contract Language
The language available for the conclusion of the contract is English.
4. Terms of Delivery
In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.
We only deliver by mail. Unfortunately, a self-collection of the product is not possible.
We reserve ourselves for eventual delays caused by producer and transporter. We also reserve ourselves for longer delivery times due to holidays and campaigns.
You have the right to cancel your order due to delays in delivery, provided that your order have not yet been dispatched. When your order has been dispatched from our warehouse, we do not have the opportunity to cancel or make change to your order, it will be delivered to your mailing address. If the package is not delivered because you were not answering the door-bell or the Phone calls - it will be sent back to CapsON as "Not collected/undeliverable". This is not a return. When CapsON receives an Undeliverable package, we will cancel the order and take a fee of ₹ 500 to cover the handling, administration, and freight cost. Products with personalisation and gift cards are excluded from this since they are excluded from the return right. You can read HERE how to make a return. If we receive a product that is excluded from the return right as Undeliverable, we will wait for 2 weeks for you as the customer to get back to us so we can resend your order to you. If we do not hear back from you in 2 weeks, the product you ordered will be returned to our inventory, repurposed, donated etc.
The website www.capsON.in is more meaningful for the people of India - but if you are placing an order from outside of India, please keep in mind that the product will take additional time to reach you. At this point of time, we only operate from India - so we will ship from India only.
In circumstances beyond CapsON's control, so-called Force Majeure, such as, but not limited to, natural disaster, power shortages, labor dispute, CapsON is released from liability to you as a customer.
5. Payment
The following payment options are available in our check out:
Credit card, UPI, COD
When you place your order, you follow the instructions to put the Credit Card information or UPI information or COD – so that the payment can be made right at the checkout or at your door-steps (in case of COD).
6. Title Retention
The goods remain our property until full payment. For customiztion orders, all the texts, slogans etc will not be considered "Personal Information" i.e. PI - which means that the undelivered orders, after two weeks, can be repurposed.
7. Taxes/prices - Import duties and taxes
If you are accessing our website from outside of India or in case the shipping address is outside India, all taxes or import duties will have to be paid by you as customer. We will ship the item as mentioned by our shipping partner – but in case if the item is stuck at the customs, its your responsibility to clear it out locally.
8. Custom made
On specific products in the range, you have the opportunity to choose your own design. For embroidery on the front, sides and/or back, we use plain Mono-Chromatic Caps of specific colours – which are shown in the website. There will be some new colours and style of caps added to the inventory every now and then.
We only have the option to embroider within the specific embroidery area and cannot embroider outside the embroidery area. Visualized images are only an approximate preview of the final product. We reserve the right to make minor deviations. Colours in product images and colour charts should only be considered approximate indications of actual colour. Colours can be experienced differently between different monitors. Misleading colour is therefore not accepted as a reason for complaint.
Note that the delivery time is longer for products with own design. You can read more about our delivery times HERE.
We reserve the right to refuse designs that contains inappropriate and/or offensive content. This applies to designs such as, but is not limited to, religious extremism causing hatered. CapsON has interpretive precedence over the logos, motifs and/or messages that are uploaded to CapsON.in.
The right to cancel does not apply to products with a personal design. If you notice that your design is incorrect in your order confirmation, or that you regret your order, contact customer service immediately so that we have the opportunity to resolve it. It is your responsibility as a customer to double check so that your design is correct in your order confirmation.
We respect copyright and thus reserve the right to cancel orders that we think infringe on copyright. When uploading a logo or image, you assure us that you have full rights to use the logo or image. When ordering, you accept our terms of purchase and we are released from all claims made regarding infringement of copyright. You will be, and are, responsible for obtaining written permission for the use of the logo for commercial purposes, if the need arises. With this, CapsON is released from all costs for the defence and other costs that arise if it becomes a court action.
9. Change and cancellation
You have the right to cancel your order before the order has been dispatched.
You have the opportunity to change the delivery address before your order has been dispatched. If you notice that something with your order is not correct in your order confirmation, contact customer service so that we have the opportunity to resolve this before your order has been dispatched from our warehouse. It is your responsibility as a customer to double check that your order is correct in your order confirmation.
Changes to your design are possible if our customer service has time to stop the order before production, therefore it is important that you contact our customer service directly if you discover an error. Always double-check the order confirmation that is sent to your email when your order has been processed.
10. Return right
At CapsON, you have 7 days to make a return.
The return right applies to unused products with the original stickers and labels- Return shipping is paid by you, the customer. The shipping should be traceable. You, the customer, are responsible for the cost and risk of transporting the returned goods to CapsON
The right to cancel does not apply to the following kind of contract:
The return right does not apply to contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized
Face covering products are not eligible for returns or exchanges for hygiene reasons.
Gift cards are excluded from cancellation right and non-refundable
Returns or exchanges are not permitted for opened Mystery Boxes.
Note that Undeliverable packages are not a return.
For returns intended for another company (wrongful return) than CapsON, we wait for 7 days for contact from the sender before the contents of the wrongful return are discarded. In the event of contact from the sender for incorrect returns, we offer to send the return back to the sender against the shipping cost.
11. Damage in transport
If you discover that your package is damaged and opened, you must report this immediately. You make a complaint to the carrier at the delivery point. Then contact us about the damage via email and enter "Damage in transport" as well as your order number in the subject line.
12. Warranty and guarantees claims
Our goods should be faultless upon delivery. Seams and buckles / Velcro must be intact. If you have received a defective product or if you suspect that you have received a defective item, please contact us by email at support@CapsON.in. Write “Quality Claim” and your order number in the subject line as well as a short description of what is wrong with the product. Also send a picture of what is the reason for the claim.
Discoloured products are not covered by a complaint as they are considered wear and tear, provided that the products are not discoloured when the product is received.
Visualized images are only an approximate preview of the final product. We reserve the right to make any minor deviations. Colours in product images, colour charts and the simulation in our Design-tool can be experienced differently between different monitors. Misleading colour is therefore not accepted as a reason for complaint.
Unless otherwise expressly agreed below, the statutory right to liability for defects applies.
The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
13. Dispute Resolution
While the Consumer Courts can be contacted. we are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.
14. Data Protection and cookie policy
We strive to handle your personal data in the best way and follow the data protection regulation GDPR (General Data Protection Regulation) and Digital Personal Data Protection Act (DPDP) where the rules for personal data processing are regulated.
Information about what personal data we collect, for what purpose and how we process it is described in our Data Protection Policy. By accepting these terms of purchase, you also approve our Data Protection Policy. It is therefore important that you read the policy before making your purchase.
This site uses cookies. By continuing to use this website, you agree to our use of cookies in accordance with our Cookie policy.
15. Newsletter
When you shop at CapsON, you also get the opportunity to take part in our newsletter, which is published 1-2 times a week. The newsletter contains recommendations for new products that you may be interested in, campaigns or other news regarding CapsON and the products we sell.
If you do not wish to partake in newsletter, you can at any time choose to cancel it by clicking on the link "Unsubscribe" which is at the bottom of all newsletters.
Other means of reacing may also be used, like SMS or WhatsApp.
17. Contact
If you need to contact our Support team, you can reach us as follows:
Telephone:
Only WhatApp Chat at this time. No phone calls possible. +91-9650028296
Email: support@CapsON.in
We strive to reply on to your email in 24-48 hours on business days.
Social Media:
Messenger via Facebook and Instagram
CapsON
E-Mail: support@CapsON.in
Last Monidified - 14th Feb 2026 - Valentine's Day, Phalgul Krishna Dwadashi..