Customer's Data is Important and We are Serious About How Its Used
Introduction –
At CapsON.in, your privacy matters to us. We are committed to handling your personal data with care, transparency, and responsibility.
We collect only the information that is necessary to operate our website, process orders, deliver products, communicate with you, and improve our services. All personal data is processed securely and in compliance with applicable data protection laws.
This policy explains how CapsON.in collects, uses, stores, and protects your personal information. It also outlines your rights regarding your data and how you may exercise those rights.
Your personal data is used strictly for the purposes stated in this policy and is never processed for unrelated purposes.
By using CapsON.in or by accepting our Terms and Conditions, you agree to the collection and processing of your personal data in accordance with this Data Protection and Privacy Policy. We recommend reading this policy carefully to understand how your information is handled.
2. Personal Data Controller
Personal data refers to any information that relates to an identified or identifiable individual.
CapsON.in is the data controller responsible for the collection and processing of your personal data, unless otherwise stated in this policy.
3. What Personal Data Do We Collect and How Is It Processed?
CapsON.in collects personal data when you make a purchase, use our website, contact us, or subscribe to our communications.
If you are under the age of 18, we require consent from a parent or legal guardian to process your personal data. By using our services or placing an order, you confirm that such consent has been obtained.
We collect and process only the personal data that is necessary for specific purposes and do not retain data longer than required. Each category of personal data is processed based on a lawful purpose and legal basis, as described below.Personal and Contact Information
Data collected
- First and last name
- Billing and delivery address
- Email address and phone number
Purpose
To process and deliver your orders, provide customer support, and communicate order-related information. Marketing communications are sent only where permitted by law or with your consent.
Legal basis
Processing is necessary to fulfil a purchase contract between you and CapsON.in. Marketing communications are based on consent or legitimate business interest, as applicable.
Storage period
Retained for the duration necessary to complete the transaction and for a reasonable period thereafter, or as required by applicable accounting and legal obligations.
Payment Information
Data collected
- Credit and debit card details (processed securely)
Purpose
To complete payment transactions.
Legal basis
CapsON.in does not store or process card details. All payment information is handled directly by authorised payment service providers, who act as independent data controllers.
Storage period
Not stored by CapsON.in.
Purchase History
Data collected
- Details of products purchased
Purpose
To manage returns, complaints, customer service requests, and legal obligations.
Legal basis
Necessary to fulfil contractual and legal obligations.
Storage period
Retained for a reasonable period after purchase or as required by law.
Website Usage Information
Data collected
- Interaction with website features
- Page response times, errors, and navigation patterns
Purpose
To analyse website performance, improve user experience, and develop our services.
Legal basis
CapsON.in’s legitimate interest in improving its website and services.
Storage period
Stored for a limited period necessary for analysis and improvement.
Device and Technical Data
Data collected
- IP address
- Browser, device, operating system, language, and time zone
Purpose
To enhance security, prevent fraud, and troubleshoot technical issues.
Legal basis
CapsON.in’s legitimate interest in securing and maintaining its platform.
Storage period
Stored for a reasonable period after collection.
4. How Do We Protect Your Personal Data?
CapsON.in uses Secure Socket Layer (SSL) encryption to protect personal data transmitted through our website. Payment details are processed exclusively through secure and encrypted systems operated by authorised payment service providers.
We implement appropriate technical and organisational safeguards to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
While we aim to process personal data within India, certain service providers or subcontractors may process data outside India. In such cases, CapsON.in ensures that appropriate safeguards are in place to maintain a level of data protection consistent with Indian legal standards.
5. Sharing of Personal Data
CapsON.in may share personal data only with trusted third parties for legitimate business purposes, including:
- Logistics and delivery partners
- Payment service providers
- Marketing and analytics service providers
- Technology and infrastructure vendors
- Legal or regulatory authorities, where required by law
We do not sell, rent, or trade your personal data to unauthorised third parties.
6. Cookies
CapsON.in uses cookies and similar technologies to enhance your browsing experience. For more information, please refer to our Cookie Policy.
7. Contact Us
If you have any questions about this policy or wish to exercise your rights regarding your personal data, please contact us at:
support@capson.in
8. Your Rights Under the DPDP Act
In accordance with the Digital Personal Data Protection Act, 2023 (India), you have the following rights in relation to your personal data processed by CapsON.in:
🔹 Right to Access
You have the right to request confirmation of whether your personal data is being processed and to access a summary of the personal data held by us.
🔹 Right to Correction and Erasure
You have the right to request correction of inaccurate or incomplete personal data and the erasure of personal data that is no longer necessary for the purpose for which it was collected, subject to applicable legal obligations.
🔹 Right to Withdraw Consent
Where processing of your personal data is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the legality of processing carried out prior to such withdrawal.
🔹 Right to Grievance Redressal
You have the right to raise a grievance regarding the processing of your personal data. CapsON.in will address such grievances in a timely and transparent manner.
🔹 Right to Nominate
You have the right to nominate another individual who may exercise your rights in the event of your death or incapacity, as provided under applicable law.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below.9. Grievance Redressal & Data Protection Contact
In compliance with the Digital Personal Data Protection Act, 2023 and applicable Information Technology Rules, CapsON.in has appointed a Grievance Officer to address concerns related to personal data processing.
Grievance Officer
Name: To be updated
Email: support@capson.in
Date of last revision - 14th Jan 2026 - Makar Sankranti, Shat-Tila Ekadashi.
